Textmast docs

Errors / account_suspended

Account suspended

HTTP 403authenticationaccount_suspended

Sending is stopped on this account.

What to do

Get in touch. A suspension is almost always billing or a compliance question, and both are resolved by a conversation rather than by a retry. Your data is untouched and nothing has been deleted.

What it looks like

{
  "error": {
    "type": "authentication",
    "code": "account_suspended",
    "message": "…",
    "doc_url": "https://docs.textmast.com/errors/account_suspended",
    "request_id": "req_01j8xk2p7n4qc3m9v0wz5bt6ay"
  }
}

Quote the request_id if you get in touch. It is on every response, including this one, and it turns a support email into a single log query rather than an archaeology exercise.

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