Errors / suppression_not_found

Suppression not found

HTTP 404invalid_requestsuppression_not_found

That number is not on your opt-out list.

What to do

Numbers are matched in E.164 (+447400123456). A number stored in national format will not match. Remember the + needs encoding in a path segment.

What it looks like

{
  "error": {
    "type": "invalid_request",
    "code": "suppression_not_found",
    "message": "…",
    "doc_url": "https://docs.textmast.com/errors/suppression_not_found",
    "request_id": "req_01j8xk2p7n4qc3m9v0wz5bt6ay"
  }
}

Quote the request_id if you get in touch. It is on every response, including this one, and it turns a support email into a single log query rather than an archaeology exercise.