Errors / purchase_failed
The carrier refused the purchase
We asked the carrier for that number and they would not sell it.
What to do
Nothing has been charged. Search again and pick another; if it keeps happening, send us the request_id.
What it looks like
{
"error": {
"type": "api_error",
"code": "purchase_failed",
"message": "…",
"doc_url": "https://docs.textmast.com/errors/purchase_failed",
"request_id": "req_01j8xk2p7n4qc3m9v0wz5bt6ay"
}
}Quote the request_id if you get in touch. It is on every response, including this one, and it turns a support email into a single log query rather than an archaeology exercise.