Errors / alphanumeric_not_allowed
Alphanumeric sender not allowed there
That country does not permit alphanumeric sender IDs at all.
What to do
You need a number in that country — registering the sender would be rejected however good the paperwork. This catches out most UK businesses, who have only ever sent from their own name: the US and Canada ban alphanumeric senders outright, while India, Saudi Arabia, the UAE and Singapore allow them once registered.
What it looks like
{
"error": {
"type": "invalid_request",
"code": "alphanumeric_not_allowed",
"message": "…",
"doc_url": "https://docs.textmast.com/errors/alphanumeric_not_allowed",
"request_id": "req_01j8xk2p7n4qc3m9v0wz5bt6ay"
}
}Quote the request_id if you get in touch. It is on every response, including this one, and it turns a support email into a single log query rather than an archaeology exercise.